001: 2024 – What’s on the table for compliance with Claire Carpenter

Welcome to GreenKite’s podcast Ask the Expert! Our CEO Sara Ager and Claire Carpenter, Assurance Principal at GreenKite talk about Consumer Duty, how the FCA will ensure insurers are accountable for products that fail to demonstrate fair value, and the long-term effects of these new measures. Claire also explains the FCA’s Value Measures league table, the importance of vulnerable customer mechanisms, and how the regulator will enforce its demands for improved customer outcomes.